![]() ![]() Closing may involve offering substitutions, additional discounts, and so on, to crack the deal if the customer was not convinced thoroughly before this stage. At this stage of the process, the seller can help the customer make an informed decision, handle their queries and concerns, or find solutions.Ĭlosing and following up on the sales: This is when the customer has made a purchase decision or is about to make a purchase. Handling objections: The customer may delay a decision or have queries, concerns, or objections before purchasing. This can also involve understanding customer needs and problem-solving. Presentation: This stage is about demonstrating the product or presenting the service to the customers. The interaction may take place in person or virtually. The steps involved in the sales process are:Īpproach: This is the first time the organisation/salesperson interacts with the prospective customer. Figure 2 below shows the steps of the sales process. It involves a few steps which can help to close the deal easily rather than just focusing on the day-to-day running of the business. The sales process is not about only buying and selling. If the customer is not satisfied, the salesperson may try another way out to close the deal. All of the customer's questions and concerns are answered.Įventually, if the customer makes the decision to buy, the deal is closed. The salesperson then approaches the target customer and discusses their needs, offering an option that may suit the requirements of the customer. The next stage is to qualify them and prepare for the approach tactic. Sales Process Flowchart - StudySmarterĪs you can see in the above flowchart, the sales process involves identifying quality leads and assessing whether they are worth approaching. The basic sales process flowchart is shown below in Figure 1.įigure 1. However, a few steps may be added or removed as part of the process. The sales process flowchart looks similar in most organisations. ![]() Some benefits of having a sales process include:īetter understanding and clarity among the teamĮasier filtering of leads on the basis of respective stages.Ī sales process flow chart is a series of activities an organisation may follow, starting with lead identification up to closing the deal. However, the process may be altered to a certain extent as per the requirements of the organisation. ![]() Most organisations that sell a product or service have a similar set of sales processes, which we'll discuss later. This process defines the journey of a potential customer, from buying decisions, to approaching the customer, to closing the deal. The sales process is a sequence of activities that are predefined to convert a potential customer into a buying customer. Sales include any transaction where there are two parties, buyer and seller, who are involved in the exchange of goods and services in exchange for money or any other set value. Lifestyle and Technological Environment.Business Considerations from Globalisation.Risks and Rewards of Running a Business.Evaluating Business Success Based on Objectives.Information and Communication Technology in Business.Effects of Interest Rates on Businesses.Improving Employer - Employee Relations. ![]()
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